Last updated 18 October 2026
Privacy policy
Telly for the tradie ("Telly", "we", "us") helps tradies keep track of jobs, extra work and what's still to be invoiced or paid. This page explains, in plain English, what information we keep, why, and what you can do about it. We follow the New Zealand Privacy Act 2020.
What we collect
- Your account: name, email, business name, trade, and your password (stored scrambled; we can never see it).
- Your work: jobs, client names, site addresses, descriptions, amounts, extra work items and statuses you enter.
- Photos: photos you take or upload to a job, and any captions.
- Billing: your plan and whether your subscription is active. Card details are entered on Stripe's secure page and go straight to Stripe. We never see or store your card number.
- Interest list: if you join it, your name, email, trade, team size and the plan you'd pick.
Why we use it
- To run the app for you: show your jobs, money at risk and alerts.
- To send emails you've asked for: reminders about unbilled work (only if you turn them on), trial ending notices, and payment problems.
- To manage your subscription and stop misuse.
We don't sell your information, we don't show ads, and we don't use advertising or tracking cookies.
Who we share it with
Only the services we need to run Telly, and only for that purpose:
- Stripe: payments and subscriptions.
- Our email provider: sending the emails described above.
- Our hosting and storage providers: keeping the app, your data and photos running and backed up. These may be outside New Zealand. We use providers with strong security protections.
We'll only give information to anyone else if the law requires it.
Cookies
We use one cookie to keep you signed in. That's it. The app may also store small settings on your device (for example, if you dismissed the "add to home screen" message).
How long we keep it
We keep your information while your account is open. When you delete your account, your jobs and account details are deleted straight away, and your photos are removed from your account and can no longer be viewed by anyone. We may keep basic billing records where the law (for example, tax rules) requires it.
Your rights and deleting your account
- You can see and correct most of your information in the app at any time.
- Delete your account: in the app go to Settings → Delete account. This cancels any subscription and deletes your data. If you can't sign in, email your-contact-email@example.com from your account email and we'll do it for you.
- You can ask us for a copy of your information, or to correct it, by emailing your-contact-email@example.com.
- If you're not happy with how we've handled your information, you can complain to the Office of the Privacy Commissioner at privacy.org.nz.
Keeping it safe
Everything is sent over an encrypted connection (HTTPS). Passwords are scrambled, and your jobs and photos can only be seen when you're signed in to your own account.
Children
Telly is a business tool for adults. It isn't meant for anyone under 16.
Changes
If we change this policy we'll update the date at the top, and tell you by email if the change is important.
Contact
Telly for the tradie, New Zealand · your-contact-email@example.com
